Lucky World Privacy Policy for Filipino Players
We take your personal information seriously. Here is a clear, plain-language explanation of what data Lucky World collects, why we collect it, and how we keep it safe for every registered player in the Philippines.
Last updated: June 2025
What Information We Collect and Why
When you register and use Lucky World, we collect certain personal information to operate your account and deliver a safe, personalised experience. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or requesting withdrawals in Philippine pesos. We collect this information because it is necessary to verify your identity, process transactions, and comply with applicable regulations in the Philippines.
We also collect technical data automatically when you use our platform — such as your device type, browser version, IP address, and session activity. This data helps us detect unusual login behaviour, prevent fraud, and improve the overall performance of the platform for Filipino players. We do not use this technical data to identify you personally beyond what is needed for security and service quality purposes.
If you contact our support team, we may retain records of those conversations to help resolve future queries and improve our service. You will never be asked to provide your password through any support channel. All data we collect is stored securely and accessed only by authorised personnel with a legitimate operational need.
How We Use and Share Your Data
Your personal data is used primarily to manage your Lucky World account, process deposits and withdrawals, verify your identity, and provide customer support. We may also use your contact details to send you important account notifications — such as transaction confirmations, security alerts, or updates to our policies. We do not send unsolicited marketing messages without your consent.
Lucky World does not sell your personal information to third parties. We may share limited data with trusted service providers — such as payment processors and identity verification partners — who assist us in operating the platform. These partners are contractually required to handle your data securely and only for the specific purpose for which it was shared.
In certain circumstances, we may be required by law or regulatory authority to disclose your information. This includes situations involving suspected fraud, money laundering, or other illegal activity. Any such disclosure will be made strictly in accordance with applicable Philippine law and only to the extent required by the relevant authority.
Your Rights and How to Contact Us
As a registered player in the Philippines, you have the right to access the personal data we hold about you, request corrections if anyinformation is inaccurate, and ask us to delete your data where we are no longer legally required to retain it. You may also request that we restrict how we process your data while a correction request is being reviewed. To exercise any of these rights, please reach out to our support team through your account dashboard and we will respond within a reasonable timeframe.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable regulations. Once the retention period has passed and there is no legal obligation to keep your data, we will securely delete or anonymise it. You may request account closure at any time, and we will process that request in accordance with our standard procedures and any regulatory requirements that apply.
Lucky World uses industry-standard security measures to protect your data, including encrypted connections, access controls, and regular security reviews. While no system can guarantee absolute security, we continuously work to minimise risk and respond promptly to any identified vulnerabilities. If you believe your account has been compromised, please contact support immediately so we can take protective action on your behalf.
This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify registered players through the platform or by email. Continued use of Lucky World after any update constitutes your acceptance of the revised policy. For any privacy-related questions, our support team is available through your account dashboard. You can also visit our FAQ page for quick answers to common questions.
Privacy at a Glance
A quick summary of the key points every Filipino player should know.
Data is stored securely
All personal information is encrypted and stored on secured servers. Access is restricted to authorised personnel only.
We never sell your data
Lucky World does not sell or rent your personal information to any third party for marketing or commercial purposes.
You control your data
You can request access, corrections, or deletion of your data at any time by contacting our support team through your account.
Payment data is protected
GCash and Maya transaction details are handled through secure, compliant payment channels and never stored in plain text.
No spam, ever
We only send account-related notifications. We will not send promotional messages without your explicit consent.
Policy updates are communicated
Any material changes to this policy will be communicated to registered players via the platform or email before taking effect.
Still Have Questions About Your Privacy?
Our FAQ centre has clear answers to the most common questions Filipino players ask about data, accounts, and platform security — all in plain language.